RETURNSREFUND ELIGIBILITYWe offer refunds only in the following situation:Order Error: If we make an error in crafting your grillz or if they arrive damaged, we will provide a replacement free of charge.CUSTOMER RESPONSIBILITYAccurate Impressions: It is the customer's responsibility to provide accurate dental impressions using the provided mold kit. HCGRILLZ is not liable for any issues arising from inaccuracies in the impressions.Follow Instructions: Customers must follow the provided instructions carefully when using the mold kit. Failure to do so may result in an inaccurate mold. HCGRILLZ is not responsible for errors caused by failure to follow instructions.REFUND PROCESSContact Us: If you believe your set has arrived damaged or doesn't fit, please contact us at HCGRILLZ@GMAIL.COM. Provide your order number and details of the issue.Return Request: We may request that you return the defective or damaged item to us, or provide photographic evidence of the issue, to process your replacement.Replacement: Upon verification of the issue, we will craft and send you a new set completely free of charge.